Privacy Policy

Effective Date: 25.02.2025
Last Updated: 25.02.2025

Welcome to Estepona Suites ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://esteponasuites.com (the "Website").

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide Directly

• Name, email address, and phone number when you contact us.
• Information provided during the booking process, including payment details (processed securely via Lodgify).

1.2 Information Collected Automatically

• IP address, browser type, and device information for security and analytics purposes.
• Cookies and tracking technologies (see our Cookie Policy).

1.3 Third-Party Data

• Booking and payment details processed by Lodgify.
• Analytics data collected via Google Analytics.
• Social media interactions (if you visit our Facebook or Instagram pages).

2. How We Use Your Data

We process your personal data for the following purposes:

• To manage reservations and bookings through Lodgify.
• To communicate with you regarding inquiries or reservations.
• To improve our Website through analytics and user feedback.
• To ensure security and prevent fraud.

We only use your data based on legitimate interests, contractual necessity, or your explicit consent.

3. Sharing Your Data

We do not sell your personal data. However, we may share your data with:

• Lodgify for managing bookings and payments.
• Google Analytics for website performance analysis.
• Legal authorities if required by law.

All third-party providers comply with GDPR (EU Regulation 2016/679).

4. Data Retention

We retain your data only as long as necessary:

• Booking data: Retained for tax and legal purposes.
• Contact inquiries: Deleted after 12 months if no further communication occurs.
• Analytics data: Retained for a maximum of 26 months.

5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or outdated information.
• Request deletion of your personal data.
• Restrict processing under certain conditions.
• Withdraw consent at any time (for non-essential cookies or marketing communications).

To exercise your rights, contact us at [Insert Email Address].

6. Data Security

We implement security measures to protect your personal data, including:

• SSL encryption to secure transactions.
• Restricted access to sensitive information.
• Regular security audits of our website and systems.

Despite our efforts, no online service is 100% secure, so please use caution when sharing personal data online.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with a revised "Effective Date."

8. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Estepona Suites
Avenida Reina Sofía, 17, 7 IZQ, 29680 Estepona
Email: [email protected]